Business Partner Relations Support

CONTEXT tracks the business and consumer technology markets. Trusted by the world's leading technology companies and their customers to deliver actionable, fact-based business intelligence, CONTEXT data collection and management capabilities are unrivalled in their depth and scope.

Position: Business Partner Relations Support
Location: Remote position
Job Overview:

· Working with IT manufacturers and their channel partners to set up data collection for CONTEXT Channel Management projects and maintain regular data reception through close relationship with partners in several countries

· Supporting and coordinating off-shore BPO Country Manager

Main tasks and accountabilities:
  • Support CONTEXT Country Managers and/or Clients
  • Participate in initial conference calls with CONTEXT project Manager and Client
  • Understand the data feed templates in relation with  the project requirements
  • Initiate the first contact with Channel Partner based on the project priorities
  • Advise individual Channel Partner on CONTEXT data exchange process and advise on best practice
  • Liaise with Channel Partner to support them in setting up regular data feeds
  • Involve the CONTEXT Data Acquisition Specialist from the Data Management Team where new technical issues with Channel Partner arises
  • Ensure in cooperation with the CONTEXT Data Acquisition Specialist of a complete and quick turn-around time of feedback on test files from Channel Partner
  • Liaise with CONTEXT Project Managers and/or CONTEXT Country Managers on/or Client any issues arising with partners such as legal matters or reluctance to participate
  • Keep log of progress and communicate them to CONTEXT Project Managers and/or CONTEXT Country Managers and/or Clients
  • Ensure timeliness and completeness of data reception
  • Contact partners for missing data and follow escalation procedure with clients
  • Maintenance of data flow – request late files, corrections of faulty files, questions on content
  • Ensure CONTEXT is represented with partners in a positive light, and generally promote CONTEXT as a capable data partner

Experience/Knowledge/Qualification required:
  • Good command of English
  • Educated to degree level
  • Project management experience a plus

Character & personal qualities:

•    Resourceful, able to take initiative
•    Proficient in Microsoft Office
•    Investigative mind-set and great attention to detail
•    Excellent interpersonal and teamwork skills, comfortable working with all levels
•    Fluent in French and English
•    Excellent time management and ability to prioritise

Application Form