Our Careers
Work opportunities at CONTEXT include customer-facing project-support roles; positions as analysts, responsible for the production, maintenance, and delivery of our core services; and jobs as developers dealing with the technical back-end of our systems.
Customer Support Specialist
CONTEXT tracks the business and consumer technology markets. Trusted by the world's leading technology companies and their customers to deliver actionable, fact-based business intelligence, CONTEXT data collection, and management capabilities are unrivalled in their depth and scope.
As a Customer Assurance Manager, you will provide outstanding support to CONTEXT's customers in post-sales activities, as well as up-sell opportunities. You will be an integral part of the day-to-day support for simple to complex queries while partnering with our cross functional teams in Operations, Product Management, and Development. You will also play a vital role in the account renewal process by taking an ongoing part in account discovery activities while partnering with the Sales team.
We are looking for a driven, eloquent team player with an investigative mind-set who is comfortable interacting with customers, managing the right expectations and nurturing relationships until the final solution has been found.
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Provide exceptional customer experience which helps with customer retention and growth
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Onboard customers and provide training, guidance and advice to ensure optimum utilisation of the subscribed services
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Gain good understanding of company's products to confidently communicate with customers
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Manage customer queries, provide appropriate solutions and alternatives, in a timely and quality manner
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Actively listen to customer feedback, identify opportunities and relay it back to relevant teams
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Support the Account Managers with account planning and service reviews
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Monitor and analyse customer usage and identify opportunities
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Maintain accurate and up-to-date record of customer interactions in our CRM system
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Educated to degree level
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1+ years of experience within a professional business setting, preferably in the customer support / service department
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Excellent command of English, both spoken and written
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High proficiency in Microsoft Office and/or Google Workspace
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Experience with CRM systems is a desirable
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Interest and knowledge of the IT industry
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Teamwork, integrity, ownership and customer focus
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Good listening skills
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Proactive and keen to take initiative
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Problem-solving mindset
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Excellent presentation and communication skills essential
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Ability to analyse & interpret data
What makes us different
In 2019, CONTEXT was recognised as one of the UK's Best WorkplacesTM by Great Place to Work. We earned this award thanks to our longstanding convivial and growth-orientated culture.
Equal Opportunities
As a global company, CONTEXT embraces the opportunity to welcome candidates from all backgrounds. Our company culture is very important to us and we recognise the richness that diversity brings. Therefore, we encourage all qualified candidates to apply, regardless of age, gender, ethnic origins, nationality, marital status, disability, pregnancy, parenthood, sexual orientation or religious beliefs.
Please do get in touch at recruitment@contextworld.com if you are a qualified candidate who requires an accommodation in order to apply for this position.
